Privacy Policy

1. Introduction

This privacy policy sets out the way Alyn Family Doctors processes your personal information. It deals with how we collect information, what we do with it, how we protect it and what controls or rights you have.

We are committed to protecting the privacy of our patients and anyone who interacts with us and will treat all information you give us with care.

We promise to:

Please read this Privacy Policy carefully to understand how we process your personal data. By providing your personal data to us or by using our services or this website you are accepting or consenting to the practices in this Privacy Policy.

We may change this policy from time to time. The date this policy was last updated is shown at the end of this document.

As a data controller, we fully comply with the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 and the General Data Protection Regulations (EC Directive) 2016 (GDPR). We will also comply with all applicable clinical confidentiality guidelines.

We are recorded on the ICO Data Protection Register under registration number Z5627648.

2. Who we are

In this policy references to Alyn Family Doctors are to Alyn Family Doctors, Alyn View Station Road, Rossett, Wrexham LL12 0HE; Alyn Family Doctors, Gresford Health Centre, Poplar Avenue, Gresford, Wrexham LL12 8EP; and Alyn Family Doctors, Llay Health Centre, School Road, Llay, Wrexham LL12 0TR.

3. What information we collect

We collect personal information about you to enable us to provide the services or fulfil a role with us. This may include:

We will also collect Special category data - sometimes called sensitive personal information. This includes:

4. How do we collect Personal Information?

We collect the personal information in the following ways:

5. Personal Information Provided by other Sources

We may collect personal data about you from other sources and these can include:

6. How we use the information and why we need it

We use the personal information to provide the direct health services to individual patients. This may include:

7. Legitimate interests

Alyn Family Doctors also processes your data when it is in our legitimate interest to do this and when these interests do not override your rights. These legitimate interests include:

8. Who will see the information?

Your information will only be accessible to our staff and only where it is appropriate in respect of the role they are carrying out. We will never sell your information or let other organisations use it for their own.

We will only share your personal information:

Where a third-party data processor is used, we ensure they operate under a contract which includes confidentiality and security of personal data and their obligations under the Data Protection legislation.

9. Security

The security of your personal information is very important to us. We protect all personal data we hold and ensure we have appropriate organisational and technical measures in place to prevent unauthorised access or unlawful processing of personal data and to prevent data being lost, destroyed or damaged.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

All the personal data is processed in the UK however for IT hosting and maintenance your information may be situated outside the European Economic Area (EEA).

You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

10. Your rights

You have the following rights:

You can contact to us about any of these rights at the address in paragraph [14]. To protect your privacy, we may ask you to prove your identity before we agree to respond to any request. There is no charge for a request and we will respond to the request within one month.

If you are not satisfied with the way in which we deal with your request you can contact the Information Commissioners Office on 0303 123 1113 or at their website

11. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

12. Retention of information

We hold your information only for as long as necessary for each purpose we use it. We use the following guidelines:

13. How to contact us

If you have any questions about this privacy policy or your rights regarding processing your personal information, or wish to make a complaint please contact:

Alyn Family Doctors
Llay Health Centre
School Road
LL12 0TR

Our Data Protection Service is:

Affinity Resolutions Ltd
Rowan House North
1 The Professional Quarter

This policy was last updated on 21.04.2020.