Your Medical Information

You have a right to request a copy of your medical records held on file. Requests must be submitted in writing and will be fulfilled within 14 days of receipt.

Access to Medical Records

Under the Data Protection Act and Access to Health Records Act, patients can request to view their medical records and/or request that copies be sent to third parties acting on their behalf. All requests must be in writing and contain written consent from the patient before any information can be released (charges may apply).

If the patient is aged over 16, information can only be released to the patient, unless the patient has authorised a designated third party individual to act on their behalf or have access to their medical records.

Sharing your GP medical record with other healthcare professionals involved in your care

In Wales, 64 groups of GP practices have been established and these are known as ‘Primary Care Clusters’. Their job is to ensure that the health and social care needs of all their patients are met, in the best possible way. Within each cluster, GPs will work alongside Nurse Practitioners, Pharmacists and other Allied Health Professionals, such as Physiotherapists, to share information and resources between them. Some of the benefits of this way of working are:

Who will be able to access my medical record and what will they use it for?

A qualified healthcare professional will be able to access your GP medical record. This will usually be for the specific problem you representing with, and will allow the professional assessing you to have quicker, easier access to relevant information about you.

Cluster Pharmacists may access your record when, for example, undertaking prescription reviews or answering any queries about your medication. This is to ensure that medicines are prescribed safely, efficiently and effectively.

Other staff within the practice, such as receptionists, will also have access to your medical record to carry out tasks such as processing prescriptions, delivering test results and directing you to the most appropriate healthcare professional.

All healthcare professionals accessing your records will normally be employed by either one of the GP Practices within the cluster or by the Local Health Board.

What information can be accessed?

Information, which can be accessed, where there is a need includes:

What information will be blocked from viewing?

No information will routinely be blocked from viewing unless you specifically ask for information to be hidden. For example, it may be possible to hide particularly sensitive information such as sexually transmitted diseases, termination of pregnancy, etc. from certain individuals. If you have any questions please discuss this initially with your Practice Manager.

How will my information be kept secure and confidential?

Your GP medical record is stored on a secure computer system and access to it is strictly controlled. All of the practices within the cluster, and the local Health Board, will have signed an agreement to confirm that they will follow the strict controls in place around the computer system itself, and around the staff who are allowed to access the system. Everyone working within the cluster has a legal, contractual and professional duty to keep information about you secure and confidential.

Can I find out who has viewed my medical record?

Every time your electronic GP medical record is accessed, an audit log is created. These audit logs are retained so if you are concerned that someone has inappropriately accessed your record, please discuss this initially with the Practice Manager.

Is there a danger someone else could hack into my record or that my information could be lost?

Contracts are in place with the supplier of the clinical computer systems to ensure that they have robust security measures installed. These measures will prevent any information from being accessed without permission, lost or accessed inappropriately by a third party.

For further information

Please see our leaflet ‘Primary Care Cluster: Access to your Medical Information’ available from GP Reception. It explains how to access your own health records, how you can get further information and what to do if you have any concerns about your information.

If you would like additional information, you can discuss the sharing of your medical records with the Practice Manager, GP or any other member of the healthcare team.